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02 · Decisions

Keep each issue tied to what was actually said.

Keep each issue tied to its source and your assessment.

Back to all four parts
Fictional Decisions example
  1. SourceExact statement retained
  2. AttributionWho said it remains clear
  3. Your assessmentDisputed
  4. Work stateResponse not yet decided

What Decisions helps with

Organise what needs attention without deciding it for you.

Keep requests, proposals, allegations, and questions together without turning a source statement into fact. Your assessment and response work remain separate.

Customer-owned states

Say what you know, what you dispute, and what still needs checking.

AgreedDisputedPartly correctUncertainNeeds evidenceNeeds advice

Fictional example

An allegation remains an attributed statement.

Source-linked item
In the letter received 14 August, Jordan, through their solicitor, alleges that Casey withheld a $420 school payment described as due on 10 August.
Customer assessment
Disputed
Related material
Account statement linked by Casey
Response work
Not yet decided

Steady does not decide what the account statement proves.

Connected to Communications and Record

Keep the issue, its source, and the response work together.

Communications keeps the passage and response work. Record keeps the source.

Explore CommunicationsExplore Record
Steady does not make the decision.

It will not decide truth, fairness, enforceability, negotiation strength, legal effect, or what you should agree to.